Q. Are you delivering non-essential products?

A. As per the latest notification by the Government of India, we have started delivering our products across the country. Please note that there would be a delay in delivering to areas classified as Containment zones.

Q. Do you have “No Contact Delivery”?

A. Yes. The delivery executive will drop off the package outside your door and inform you via call (For online payment orders only, not applicable for COD)

Q. Can I pay for my orders with COD (Cash on Delivery)?

A. We have enabled Cash on Delivery (COD) as a payment option for most pincodes. However, if the COVID situation gets worse in some pincodes, we may disable it for such pincodes.

Q. Are you delivering to my address?

A. As per the latest notification by the Government of India, we have started delivering our products across the country. Please note that there might be a slight delay in deliverying to areas classified as Containment zones. If required, customers in containment zones can also do a self-pickup from the nearby delivery offices. You can get in touch with customer care (customercare@lueurlingerie.com) to get the address of the delivery office.

Q. How long will it take to deliver to my address?

A. You can check the delivery time for your pincode on the website at checkout or on the product details page. The delivery time may be longer for areas classified as Containment zones. For other areas, the delivery time will range between 5-9 days.

Q. Why is it showing a longer delivery date for my pincode?

A. Due to logistic challenges and government guidelines, it may take longer to deliver products in certain pincodes. We appreciate your patience for bearing with us.

Q. Why is my order taking longer to get delivered?

A. We have started delivering to all pincodes, as per Government guidelines. We will process your order and notify you through email and app once it is shipped.

Q. Are returns and exchange available for my orders?

A. Yes, return pickup is available. However, we may ask you to self-ship your order if your pincode moves into a red zone. Exchange is enabled for select pincodes only due to the current situation. Read our details returns and exchange policy.

Q When will you pickup my return order?

A.Your return order will be picked up within 7 days of placing the return request. However, we may ask you to self-ship your order if your pincode moves into a red zone. Read our details returns and exchange policy.

Q How do I register with Lueur?

A. Follow these steps to register:

Click SIGN IN / REGISTER at the top right corner of the page

Click on REGISTER

Enter your details

Click on CREATE ACCOUNT

You are now registered with Lueur

Q. I have forgotten my login password, what do I do?

A. Please click “Forgot Password” on the login page & enter your email id. You will receive a link to help you reset your password.

Q. What are the discounts currently running on your site?

A. We always have discounts and offers live on .We suggest you visit our site and click to know more.

Q. In case I return the products, will the COD charges be credited back?

A. No. These are one time charges and are non-refundable. Products are exchangeable.

Q. I don’t know how to place my order.

A. Follow these steps:

Select the product

Select the size

Pick the colour

Click ADD TO CART

Click on PLACE ORDER

Enter your shipping details

Select the mode of payment

Note your order number

Q. I got an error while placing the order. I’m not sure if the order is placed.

A. For every successful order, you will receive an email confirming the order. If in case the order was not placed successfully, we request you to place the order again.

Q. How do I add new products or remove some products from my order?

A. You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.

Q. Can I return a bra I purchased at www.LueurLingerie.com?

A. All your Lueur Lingerie Bra Purchases are eligible for a 7-Day Free Exchange. Unfortunately, you can’t return them.

Q. How do I process my exchange request ?
A. Go to my orders and follow the steps for echange.

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